Frequent Asked Questions



Question: Can I put my above ground pool in the ground?

Answer: Yes, but you will void your warranty 100%. This is not recommended. Also there are steps you will need to take to prevent corrosion.

Question: Can you put a pool in a yard with a septic tank?

Answer: Yes, but you cannot place it on top of the tank or grease trap area.

Question: Do I need to get a permit?

Answer: Some areas require you to have a building permit. You should check with your city/county offices.

Question: Do I need a fence?

Answer: Again, some areas may require a fence; others may require a safety ladder, which we sell with all of our pools.

Question: What are the electrical requirements?

Answer: Your manual should give you this information. We prefer you to have an outlet installed at least 5 feet away from the filter system.

Question: Does the pool have to be level?

Answer: Most definitely, your pool could collapse.



Question: Can a hot tub really help relieve the pain from arthritis?

Answer: Yes! In fact, the National Arthritis Foundation recommends a daily regimen of spa use to help improve flexibility, range of motion and to ease pain. A hot tub is also great to help untangle tense muscles and relieve everyday aches and pains.

Answer: A lot of different factors affect the cost of operation of your spa. Things like your specific region of the country, the cost of electricity in your community, how often you use your spa and how exposed your spa is to the wind and weather. However, Master Spa is absolutely one of the most energy efficient spas ever built. You can expect to spend on average as as little as $14.00 a month or as much as $32.00 a month. Actual costs will vary from situation to situation.

Answer: For most spas, that's true, but not a Master Spa. At the heart of clean, clear water is the patented Freedom Filtration SystemTM which filters every drop of water in the spa every 3 - 4 minutes. In fact, the huge 140 square foot filtration system could keep a 20' x 40' pool clean... imagine what it will do to your 8' x 8' spa!

Answer: Because every Master Spa is completely self contained, it is quick and easy to install. All that's required is a flat, level surface that can handle the weight of the spa with water (around 3500 lbs.), a 50 amp electrical hook-up and a garden hose to fill it up. IN just a few hours, you can be enjoying the warm, swirling water of your own Master Spa.

Question: What's the difference between a spa and a hot tub?

Answer: The term "spa" and "hot tub" are now used interchangeable, but originally they meant two different things. In the early years of the spa business a "spa" was made out of acrylic or some other thermoplastic. A "hot tub" on the other hand, was a wooden tank made out of redwood, cedar of similar wood. Both had therapy jets, a pump, and a heater and were designed for relaxation. For a while in the late 70's and early 80's, wooden hot tubs were very popular, but as acrylic portable spas became more sophisticated in design and maintenance-features, hot tubs eventually lost their popularity, but the "hot tub" name became part of our language.

Answer: Safety is absolutely the top priority at Master Spas. That's why every Master Spa is built to Underwriter Laboratory (U.L.) stringent safety standards. U.L. is the world-wide leader in safety testing. Each Master Spa model has been submitted to the U.L. facility in California for testing and approval. Additionally, U.L. performs several surprise inspections annually at the Master Spa facility. This gives you peace of mind. As with any other product that involves water, you should follow all electrical precautions outlined in our owner's manual. And even thought our spas come with locking covers, you should never allow children to play around the spa without adult supervision.

Question: Do I need special plumbing for my spa?

Answer: In a word, no! That's one of the great things about a portable spa. Because the spa has a built in heater and filtration system, you leave the water in for up to four months. Simply fill the spa with a garden hose and drain it with a hose bib connection or with an inexpensive submersible pump.

Answer: The choice is really up to you. Master Spas has a number of models to fit through a standard door, so getting them inside isn't a problem, but Master Spas are so well insulated that using them outside makes a lot of sense. When you use a spa inside, you sacrifice size and depth but that might be worth it if you want to prevent the elements from getting to your spa. On the other hand, a lot of people enjoy relaxing under the stars and savor soaking in the warm, swirling waters of their spa during even the coldest days. Inside or out the choice is up to you.


More frequently asked questions

Question: My eyes burn, is it the chlorine.

Answer: Most often it is the ph of your pool water. Ph that is too high or low will irritate your eyes.

Question: How often should I shock my pool?

Answer: If you are using chlorine, you should shock once per week during hot summer months, less in cooler months. If you have a big party or lots of bathers, you may need to shock more often. Talk to your pool professional if you are having problems.

Question: Can I throw bleach in my pool?

Answer: There is a three-step program you should be using in order to keep your pool sanitized correctly.

Question: Are there other products on the market that do not have chlorine in them?

Answer: Yes. See your pool professional for details.

Question: When should I open my pool?

Answer: Whenever you get tired of seeing the cover on it. Just seeing the crystal clear water in your pool is exciting and puts you in the summer mode.

Question: When should I cover my pool for the winter?

Answer: Whenever the weather gets to a point the water is too cold to swim.

Question: Do I have to cover my pool for the winter?

Answer: No. But be sure to run the pump a few hours a day and put chemicals in the pool to maintain a crystal clear pool.

Question: Does your company clean pools?

Answer: Yes. We clean weekly, bi-weekly, monthly. Whatever your need may be.

Question: Do you open pools for the summer and close them for the winter?

Answer: Yes. Call the store for rates and details.

Question: What do I do when I want to open my pool?


First, uncover your pool.
Replace all your baskets and plugs.
Add water up to the middle of the skimmer.
Change the sand if you desire.
Shock your pool water
Start circulating the pool. Circulate overnight.
Take a sample of the water to your pool professional for further instructions